Frequently Asked Questions

We have put together a list of the most frequently asked questions by our guests. We hope the below information is useful, however if the answer to your questions is not on this page, please contact us.

 

Please note the information on this page may change without prior notice.

 

What time is check-in?

Check-in is from 4pm

What time is check-out?

Check-out is until 11am

When is breakfast served?

Breakfast buffet is served from 8am to 10.30am

Where are you located?

All 4 Alfagar properties are located in the Algarve, more precisely in the city of Albufeira. In the Balaia / Santa Eulália Beach area you can find Alfagar Village, Alfagar Aparthotel and Alfagar Alto da Colina. Our other property, Alfagar Cerro Malpique is located in the city centre of Albufeira.

Which Resort is more suitable for families/children?

All our hotels are great options for families, with apartments that include equipped kitchens. In terms of leisure, you will find a greater offer at Alfagar Alto da Colina, Alfagar Aparthotel and Alfagar Village. These 3 properties include children's playgrounds, children's slides, a wide variety of swimming pools, football pitches, tennis courts, kids club and a seasonal program of activities. Alfagar Aparthotel and Alfagar Village are located in the same complex which includes direct access to the beach. Although Alfagar Alto da Colina is located across the road from the other two resorts, it is also very close to the beach, approximately 500m away. Please note that some activities are seasonal.

What is the maximum occupancy of each apartment?

The maximum occupancy per apartment, which cannot be exceeded, is as follows:

Studio Apartment - 3 people;
One bedroom apartment – 4 people;
Two bedroom apartment - 6 people;
Three bedroom apartment - 8 people;

We do not offer extra beds.

Are pets allowed at the resort?

No, pets are not allowed in the Resort

Is a security payment requested?

A security deposit of €150 can be requested upon check-in

What are the general recommendations for check in?

We advise for only the person responsible for the reservation to go to the reception upon check-in, in order to avoid queues and crowds. You must have with you the documents of all guests (citizen card or passport) and a credit card in case a payment is required.

Following the latest Portuguese government decisions, we encourage all our guests (aged 12 and over) to prepare the necessary requirements which are described below, in order to be able to enter our hotel units in a timely manner. By preparing in advance for the below requirements, we will be able to reduce your check-in time and to allow you to start enjoying our facilities in a timely manner.

 

On arrival to all hotel units in Portugal, you must currently present one of the below requirements:

 

  • EU Digital COVID Certificate;
  • PCR test, performed within 72 hours prior to arrival;
  • Antigen test with laboratory report, carried out within 48 hours prior to its presentation;
  • Rapid antigen test, carried out in the presence of a health or pharmaceutical professional who certifies that it has been performed along with its result, within 24 hours prior to its presentation;

Is it possible to check-in earlier? If so, does a fee apply?

There are no fees for early check-ins, however, please note that this option is subject to availability. If the apartment where you are staying is not ready to check in upon your early arrival, you can leave your belongings with our reception staff and enjoy the resort facilities until the apartment is ready to welcome you.

Is late check-out possible? If so, does a fee apply?

Late check-out is subject to availability and can only be confirmed during your stay, directly with the reception team. When possible, late check-out is available until 3pm and rates range from €20 to €25, depending on the season. If you need to enjoy the apartment until a later time than 3 pm, it is only possible upon payment of the full stay of the room.

I liked the apartment I stayed in. Is it possible to guarantee the same or other specific apartment for my next stay?

In special requests, we ask you to send an email to reservas@alfagar.com, so that our reservations team can add a note to your booking. Although we cannot guarantee the assignment of your special request because it is subject to availability, we will do our best to satisfy your request.

Does the Resort have a Welcome Food & Drink package?

Yes, we can organize a Welcome Food & Drink pack to be delivered to your apartment upon arrival (except in Alfagar Cerro Malpique).

You can request one when booking your next stay on our website. By selecting dates and accommodation, you will see an option to enhance your stay, which will present the welcome packages. If you prefer to request by email, please inform our reservations team in advance by sending an email to reservas@alfagar.com

 

The welcome pack is paid for at check-in and includes the following items:

- Milk (1lt)

- Water (1.5lt)

- Juice (1lt)

- Tea (1 pack)

- Coffee (small package)

- Bread (sliced)

- Eggs (6 units)

- Cheese, butter and jam (6 shares each)

- Sugar (10 shares)

- Biscuits (1 pack)

Price: 15€ (VAT included)

 

If you want to add a bottle of wine (750ml), the price is 23€ (VAT included)

What accommodation regimes are available?

You can book one of the following options: Accommodation Only, Bed & Breakfast and also Half-Board (breakfast and dinner - drinks not included)

What are the costs of including breakfast and half board in my booking?

These are our prices per person/day:

Breakfast: Adults = 10,00€; Children = 50% (from 3 to 12 years)

Half board (Breakfast + Dinner - Drinks not included): Adults = 27,00€; Children = 50% (from 3 to 12 years)

Please note that these values do not apply in Alfagar Cerro Malpique.

Is it possible to upgrade to half board on an individual basis?

It is not possible to upgrade to half board on a daily basis, however you can decide which days you'd like to attend breakfast and dinner, at an individual cost of 10€ and 19€ per person, respectively. On the dinners we currently have a promo when booking 3 dinners at a total price per person of 49,50€ (instead of 57€).

Does the Resort have accessible accommodation?

We have some adapted units at Alfagar Aparthotel and also at Alfagar Alto da Colina, but these are subject to hotel availability. If you want to proceed with a reservation for an apartment that is adapted to people with reduced mobility, contact our reservations team at the email address reservas@alfagar.com

Does the Resort have a spa, gym or health club facilities?

We do not have a spa on site, however we can provide massage treatments, which need to be booked in advance through the reservations or reception teams.

We have a gym at Alfagar Aparthotel (and Alfagar Village, as both these properties are located in the same resort). The gym can be found in the -1 floor, next to the indoor pool.

The gym at Alfagar Alto da Colina can be found at the Colina 2 building, next to Giovanni's restaurant.

Our health club areas are also available for children, when supervised by parents.

Alfagar Cerro Malpique does not have health club facilities.

I'm staying at one of Alfagar Resorts. Can I enjoy the facilities and services of the other Resorts of the group?

Guests staying at Alfagar Village, Alfagar Aparthotel and Alfagar Alto da Colina can circulate between resorts and enjoy all facilities and services of both resorts. Please note Alfagar Village and Alfagar Aparthotel are located in the same resort and the Alfagar Alto da Colina is situated very close by.

Does the Resort have vegetarian food?

Our restaurants offer vegetarian options for all meals of the day.

How should I proceed to inform about a specific allergy or diet?

If you have any allergies or specific dietary requirments you should contact the Resort where you will be staying, so that our teams can guarantee appropriate dining options for you.

Depending on which hotel you have booked, the email addresses are as follows:

- Alfagar Village + Alfagar Aparthotel: frontoffice@alfagar.com

- Alfagar Alto da Colina: frontoffice@altodacolina.com

- Alfagar Cerro Malpique: frontoffice@cerromalpique.com

What are the times of the resort's pools? Is it necessary to wear a cap?

The resort's outdoor pools are open between 9am and 7pm, and in the pools with slides for children the hours are from 9am to 6pm.
The indoor pool is temporarily closed.
It is only necessary to use a pool cap in the indoor pool.

Is there an age limit on the use of swimming pools?

There is no age limit for the swimming pools, however, children should be supervised by an adult. The water slides are for children up to 12 years old.

Can the resort's pools be used by those who are not staying in the Resort?

No, the pools are exclusive for guests staying in the Alfagar group.

What are the opening dates of the children's water park?

We have two pools with slides for children up to 12 years old in our resorts - one is located in Alfagar Aparthotel (note that Alfagar Village shares the same resort) and the other in Alfagar Alto da Colina.

They have a seasonal operation and are closed from November 1 to March 31. Its opening always takes place during the month of April, with no specified date, and is also subject to weather conditions.

Does the Resort have beach/pool towel service? If so, what's the cost?

Yes, at Alfagar Aparthotel, Alfagar Village and Alfagar Alto da Colina. Please note that the use of beach/pool towels has a cost of 5€ rental and 10€ deposit (per towel) – and the deposit is refunded upon return of the towel at reception.

If you need to change or clean it, a value of 1.50€ is added

Does the Resort have travel adapters?

We do not have travel adapters. We strongly recommend you to please bring your own.

Does the Resort have hair dryers?

We have hair dryers in all properties.

Does the resort have restaurants? What are the opening times?

Yes. The restaurants and their schedules are as follows:

 

Alfagar Aparthotel

Oliveira Restaurant - Buffet for breakfast from 8am to 10.30am and dinner from 6pm to 9.30pm

Cafeteria - From 12pm

Red Bar - Friday to Sunday between 7.30pm and 11pm

 

Alfagar Village

Buganvilia Restaurant & Bar - From 10am to 12am (Food only until 10pm)

 

Alfagar Alto da Colina

The Palm - Buffet for breakfast from 8am to 10.30am and dinner from 6.30pm to 9.30pm

The Tavern Bar – From 10am to 11pm

Giovanni's - Temporarily closed

 

Please note that some of the restaurants/bars are seasonally operated. In order to confirm if they are open, please contact the reception of the Resort where you are staying.

Does the resort have a luggage room?

Yes, we have a luggage room located at the reception at no additional cost.

How do I make use of the tennis court? What are the costs?

You can book the tennis court (Alfagar Village, Alfagar Aparthotel and Alfagar Alto da Colina) at the reception, at a cost of 5€ for 1 hour (10€ with equipment). The rental of the tennis court has a security deposit of 5€ which is refunded when returning the key of the same.
Please note that tennis lessons are not available.

How does the gym work?

The gym (Alfagar Aparthotel, Alfagar Village and Alfagar Alto da Colina) must be booked in advance and can be used from 9am to 7pm, with hourly intervals in order to allow cleaning and sanitizing.

Does the resort have an indoor pool?

Yes, we have indoor pools at Alfagar Alto da Colina and Alfagar Aparthotel (please note Alfagar Village shares the same resort location). Please note however, that the indoor pool at Alfagar Aparthotel is temporarily closed. Alternatively, there is a heated pool with a retractable cover at Alfagar Aparthotel. 

Does the resort have parking?

With the exception of Alfagar Cerro Malpique (which only has nearby exterior parking), all our aparthotels have free outdoor parking within the complex. Parking cannot be booked.

What equipment is available in the apartments?

All apartments are equipped with an oven, hob, microwave, kettle, coffee machine, a small fridge, freezing drawer and cable TV.
In addition, they have the basic utensils to be able to cook, such as cutlery, dishes, pots, pans, glasses, among others.

We have available bed linen, bath and face towels for each guest, toilet paper and shower gel.

We also offer, when requested and free of charge, cot (travel bed) and high chairs for babies.

We do not provide dishwashing detergent, dishwasher or washing machine. However, the resort has a laundry room on the 4th floor of Alfagar Alto da Colina and another in Alfagar Village near the pool next to Buganvilia Restaurant & Bar.

Do the apartments have a balcony?

All apartments have a balcony, and at Alfagar Aparthotel (except at the Prestige apartments) the balconies also have sunbeds.

Do the apartments have a double bed?

The apartments do not have a double bed, however, with prior notice we can request that the beds are made together.

How often are the apartments cleaned?

Cleaning is done 3 times a week at Alfagar Cerro Malpique and Alfagar Village. At Alfagar Aparthotel and Alfagar Alto da Colina, cleaning is done 5 times a week.

How are the coffee machines?

All our coffee machines are filter.

Do all apartments have doors between rooms/living room?

All apartments have sliding doors between bedrooms and seating area. The only exception is the studio apartment at Alfagar Cerro Malpique, which is an open space.

Does the Resort have more information on transfer service from/to the airport?

Regarding transfers from Faro Airport to Albufeira, we recommend that you contact our front office team in order to confirm this information.

If you need information regarding transfers to/from Alfagar Village or Alfagar Aparthotel, please email frontoffice@alfagar.com 

For Alfagar Alto da Colina, please email frontoffice@altodacolina.com

For Alfagar Cerro Malpique, please email frontoffice@cerromalpique.com

Can the Resort help me rent a car?

When it comes to car rental, we recommend our partners Nicetrip Rent-a-Car. You can contact Nicetrip via nicetriprentacar@mail.telepac.pt

Can the Resort help me book activities and tours outside the resort, such as theme parks, bike rentals and other experiences?

Our reception teams can help you with that. You can book activities when you arrive, or you can send us an email before your arrival. Depending on which resort you are staying, the email addresses are as follows:

- Alfagar Village + Alfagar Aparthotel: frontoffice@alfagar.com

Alfagar Alto da Colina: frontoffice@altodacolina.com

- Alfagar Cerro Malpique: frontoffice@cerromalpique.com

How do I proceed with regards to cancellations of bookings due to Covid-19?

If you booked your stay directly with Alfagar, we can change the dates of your stay and to do so we kindly ask you to please contact our reservations team on reservas@alfagar.com

If you booked your stay through an agency, we kindly ask you to please contact them directly to manage your reservation.

What is the policy of cancelling direct bookings?

We recommend that you visit our cancellation policy documentation for more information - https://www.alfagar.com/cmsFiles/politica_de_cancelamento_en.pdf