Reservations Agent
DESCRIPTION
- Entering/processing reservations in the hotel's PMS;
- Customer service via telephone, email, in person, and online channels such as WhatsApp and chatbot;
- Preparing reservation proposals for direct customers and handling them via the group's Booking Center;
- Controlling and processing reservation deposits;
- Performing upselling and cross-selling actions;
- Resolving other situations inherent to the reservations department;
REQUIREMENTS
- Degree in Hotel Management/Tourism, or equivalent professional training;
- Experience in similar roles
- Solid knowledge of Microsoft Office and PMS;
- Fluent in Portuguese and English, knowledge of other languages is an advantage;
- Strong communication skills, proactivity, dynamism, and teamwork;
WHAT WE OFFER
- Remuneration in line with the category, possibility of joining the company's permanent staff.
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