We hope you and your families are doing well and keeping safe during this crisis generated by COVID-19.
As we are going through this very complex crisis, we understand it has originated an unpredictable situation for all in a sense it not only affects travel plans to many of our guests, but also as it places unexpected challenges in protecting our team members’ jobs as well as other operational aspects of our resorts.
We are doing everything we can to ensure future is bright and to be able to welcome you again once the restrictions are lifted and everyone is safe to travel without any restrictions.
Take good care of each other so you can soon be able to enjoy fantastic holidays with us. We are sure the Algarve will soon be welcoming you again with arms wide open… Please do not cancel your holidays, postpone.
STAYING WITH US SOON? WE'RE READY TO WELCOME YOU...
Your health and safety are our main priorities. At Alfagar Aparthotels & Resorts we have followed recommendations from health authorities and implemented additional safety and security measures in order to provide full comfort for all guests staying with us and also our team members.
FLEXIBILITY & DATE CHANGES
The situation changes almost every day and therefore flexibility is required from all parties. We understand that in these hectic times, you are worried about the holidays you booked and with that in mind we have made it possible to postpone them until 31 October 2022.
In order to coordinate your date changes, should you not be able to travel to enjoy your upcoming holidays in the Algarve, please contact the travel agency through which you made your booking, or contact us on firstname.lastname@example.org if you made your booking via our website or directly with our reservations team.
For guests with existing reservations made directly with us who cannot travel due to restrictions in place, we are offering added benefits when confirming a future reservation in the form of a credit voucher, which includes:
- Further 10% discount on your next stay, based on the best rate available, which will be available without any date restrictions.
- Extended validity until 31.10.2022
We also ask for your understanding as our reservations team is currently receiving a high volume of emails and phone calls and therefore any feedback to your questions may take longer than usual to process